YOUR PRIVACY RIGHTS
At Cloudfitters Technology Global, Inc., and its group companies, (“Cloudfitters Technology”, “we”, “us”, and “our”), privacy commitments are fundamental to the way we run our business. Unless otherwise noted or governed by law, these commitments apply to everyone who has a relationship with us – including customers, partners, and website visitors. Cloudfitters Technology is committed to providing you with the best overall experience in all of our products and services. We strive to strike the right balance between using your data to ensure the quality of those experiences and protecting your privacy. We have assessed all aspects of our business and optimized the amount of data we collect to find just the right balance between data sharing and service.
Scope This Privacy Notice explains the different ways that we collect, use, and share personal information of: ▪ employees, job applicants, visitors, and users of our site; ▪ prospective and current customers using Cloudfitters Technology hosting and information technology services and support (the “Services”); ▪ users of any mobile-device applications that we offer (such as its iOS and Android applications); ▪ service providers and business partners; and ▪ other individuals with whom we interact. From time to time, we may send you other information about our data collection, use and sharing practices. These additional notices may supplement this Privacy Notice; provide you with further options related to how we process your data; or clarify our privacy practices as described in the notice. When we make material changes to this Privacy Notice, we will take suitable measures to notify you in a manner that is consistent with the significance of the changes made and as required by applicable law. Please review this Privacy Notice regularly to be informed of how Cloudfitters Technology is collecting and protecting your Personal Information.
What Personal Information We Collect and How We Collect It Definition of personal information: “Personal Information” or “personal data” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
Information you provide to us: We may collect Personal Information, such as your name, address, phone, email, payment information (such as credit or debit card number) and other information that you enter directly onto or in connection with our site. Generally, Personal Information is requested when: (i) Cloudfitters Technology customers log into the site for products and services and (ii) when visitors to our site request certain information about Cloudfitters Technology products and services. If you fail to provide the requested Personal Information, you may not be able to access all or portions of the site or purchase products and services.
Information we receive from other sources: We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, social media platforms, event organizers, credit reference agencies, fraud protection services, channel partners or resellers) and may receive information about you from them. Examples of the information we may receive from the other sources include: account information, name, address, telephone number, job role, office location, publicly available employment profile, approximate location (based on reverse IP lookup), service and support information, product or service preferences, browsing habits, credit history, or other publicly available information. We may use this information in conjunction with your contact details, transaction history, and professional information for the reasons outlined in this Privacy Notice including, but not limited to, providing relevant marketing or support, better understanding you and your preferences, and detecting or preventing fraud.
Other methods of collection: We may also collect Personal Information from or about you in other ways, such as through your contact with our HR or customer support teams, your results when you respond to a survey, and your interactions with members of the Cloudfitters Technology corporate family or other companies. End-user collection and processing: In some cases, Cloudfitters Technology administers the site on behalf of our customers, and in these circumstances we have no direct relationship with the individuals about, for, or from whom Personal Information is collected. If you are a customer or end user of a Cloudfitters Technology customer (for example, you are an end user of our customer’s product or service) and you have questions or complaints about how your Personal Information is processed, please contact our customer directly. You understand that your use of the site may be subject to terms and policies provided by our customer and that Cloudfitters Technology is not a party to such agreements. Collection of information from children: We do not knowingly collect Personal Information from children under the age of eighteen (18). Cloudfitters Technology does not target the site toward children. We encourage parents and guardians to monitor children’s online activities and ask that they do not submit any personal information. Adults who interact with Cloudfitters Technology should further take care that they do not provide any information about children.
How We Use the Personal Information We Collect; Purposes and Legal Bases for Processing Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your Personal Information to: Purpose Legal Basis Processing data in accordance with our contractual or employment relationship 1) Necessary for the performance of a contract or similar arrangement to which you are a party; and 2) Managing the employment relationship Operating this site 1) Performance of the agreement between us and you; and 2) Legitimate interest, more specifically, our economic interest in offering you products and services Providing support or carrying out the service(s) you have requested or authorized Performance of the agreement between you and Cloudfitters Technology Troubleshooting your issue and providing you with more effective customer service Performance of the agreement between you and Cloudfitters Technology Distributing alerts concerning product upgrades, special offers, white papers, upcoming events, and webinars, updated information about existing and new products and services from Cloudfitters Technolgoy or our partners and to measure the effectiveness of these communications 1) Explicit consent; 2) Performance of the agreement between you and Cloudfitters Technology; and 3) Legitimate interest, more specifically, our economic interest in making you personalized offers Processing payments for products or services you purchased Performance of the agreement between you and Cloudfitters Technology Providing or operating certain products or services that may engage in automated decisionmaking or profiling 1) Explicit consent which may be withdrawn at any time Operating and managing our business operations 1) Performance of the agreement between you and Cloudfitters Technology; and 2) Legitimate interest in ensuring the proper – 4 – functioning of our business operations Improving the security and functioning of our website, networks, and information Legitimate intetest in providing a good user experience and ensuring networks and information are secure For such other purposes as required or permitted by law Compliance with legal obligations
How We Share Personal Information with Third Parties Cloudfitters Technology partners with and occasionally hires other companies to provide services on its behalf. Examples include partners or vendors who provide hosting, technical support, data analysis and insight, customer service, marketing, billing, and those that assist with financial transactions. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any purpose not defined in the contract. We may also share your information as follows: ▪ with your consent; ▪ when we believe in good faith that disclosure is necessary to protect our rights or property; ▪ when necessary to protect the vital interests of any person; ▪ to investigate fraud or respond to a government, judicial or other legal request; ▪ with Cloudfitters Technology group entities; ▪ to comply with the law; and ▪ in connection with a corporate change, such as an acquisition or merger (the buyer will be informed that the information may only be used in accordance with this Privacy Notice).
How We Protect and Store Personal Information We endeavor to protect the security of your Personal Information. Cloudfitters Technology has implemented appropriate administrative, technical, and physical safeguards designed to prevent unauthorized access, use or disclosure. For example, we store the Personal Information you provide on computer servers with limited access that are located in controlled facilities. We will retain Personal Information collected from you where we have a justifiable business need to do so and for as long as is needed to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law (such as legal, tax or accounting reasons).
Do-Not-Track (DNT): DNT is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across our website and other online properties.
How You Can Opt Out of Marketing Communications We may contact you to alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection. Cloudfitters Technology honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from us by using the opt-out methods described in that communication. For example, if you wish to stop receiving email marketing communications from us, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. Please note that this may not unsubscribe you from all other communications. If you wish to opt- out of all marketing communications, please contact us using the details provided below. Please note that you may not be able to unsubscribe from service-related messages.
How You Can Access or Change Your Personal Information You may contact us at any time to inquire about the Personal Information we collect about you. Depending on the site you use, you may access, correct, or request deletion of your Personal Information by logging in to your account, or you may fill out the Privacy Contact Form. We will respond to your request within a reasonable timeframe. In the event Cloudfitters Technology processes information about you on behalf of one of our customers, please direct your privacy inquiries and requests for access, correction or deletion of Personal Information to the customer. If a customer requests that we remove information, we will respond within a reasonable timeframe. We may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law.
What Additional Privacy Rights Are Available in Certain Locations In addition to the rights described elsewhere in this Privacy Notice, you may have additional Personal Information protection rights pursuant to applicable information protection legislation in your state, country, or region. These rights may include but are not limited to the right to erasure, the right to information portability, the right to withdraw consent for processing, the right to object to or restrict the processing of your Personal Information, and the right to lodge a complaint with the supervisory/regulatory authority in the state, country, or region where you reside.
How We Transfer Personal Information Across Borders You acknowledge (a) that you are accessing a site that is based in the United States, (b) that you are providing Personal Information to a company in the United States, and (c) that Cloudfitters Technology must adhere to laws of the United States. You agree that Personal Information collected on our site may be stored and processed in the United States or any other country in which Cloudfitters Technology, its – 6 – affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country. Cloudfitters Technology will protect your Personal Information in accordance with this Privacy Notice wherever it is processed and will take appropriate contractual and other steps to protect the relevant Personal Information in accordance with applicable law. In certain situations, Cloudfitters Technology has created and entered into data processing or data protection agreements with relevant parties (i.e., vendors with whom we share your Personal Information). Where appropriate, these agreements incorporate the European Commission’s Standard Contractual Clauses, which have been approved by the European Commission, as well as additional guarantees to protect the rights of data subjects. Cloudfitters Technology, which includes its respective successors, subsidiaries, divisions and groups, complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union, United and the United Kingdom and Switzerland to the United States. Cloudfitters Technology has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. Cloudfitters Technology is responsible for the processing of Personal Information it receives, and under Privacy Shield we may subsequently transfer that Information to a third party acting as an agent on our behalf. Cloudfitters Technology complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, United Kingdom, and Switzerland, including the onward transfer liability provisions. With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, Cloudfitters Technology is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Cloudfitters Technology may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. Cloudfitters Technology’s privacy practices, described in this Privacy Notice, also comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of Personal Information transferred among participating APEC economies.